Ron Ben-Natan və John Lee
Janr:xarici kompüter ədəbiyyatı
Kitab dili:İngilis dili
Növ:PDF kitab
naşir:John Wiley & Sons Limited
Nəşr tarixi:09.12.2022
qiymət:$83.35
Baxışlar:48
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in todays volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies