Ron Ben-Natan und John Lee
Genre:ausländische Computerliteratur
Buchsprache:Englisch
Typ:PDFbuch
Herausgeber:John Wiley & Sons Limited
Veröffentlichungsdatum:09.12.2022
Preis:$83.35
Ansichten:49
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in todays volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies