Chocolates on the Pillow Aren′t Enough. Reinventing The Customer Experience

Praise for Chocolates on the Pillow Arent Enough «Jonathan recognizes that in todays Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customers experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, its true–chocolates on the pillow are not enough. A great read!» —David Neeleman, founder and CEO, JetBlue Airways Corporation «If you dont work for your customer, youre not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some.» —Millard S. Drexler, Chairman and CEO, J. Crew Group «What brings customers back to my restaurants? Why do viewers watch my TV show? Its more than Bam! Its delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring em back for more.» —Emeril Lagasse «Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customers experience and outscore the competition.» —Tiki Barber