Customers Are People ... The Human Touch
Сборник 43478696
Жанр:управление персоналом
Язык книги:Английский
Тип:PDF книга
Издательство:John Wiley & Sons Limited
Дата публикации:09.12.2022
Просмотры:40
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О книге: Although 70% of the customers decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the «human touch» art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.