Books in the genre customer service

Rieltori. Kak stat/byt rieltorom - Konstantin Ermin

Риелтори. Как стать/быть риелтором
AUDIO Константин Ермин

Skazhi mne «DA». Preodolenie vozrazheniy v prodazhah - Dmitriy Norka

Скажи мне «ДА». Преодоление возражений в продажах
TEXT Дмитрий Норка

Kak prodavat v B2B. Zapiski menedzhera po prodazham - Aleksandr Zaharov

Как продавать в B2B. Записки менеджера по продажам
TEXT Александр Захаров

Anticipate - Bill Thomas

Anticipate
PDF Bill Thomas

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right! - Lior Arussy

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!
PDF Lior Arussy

Whats the Secret?. To Providing a World-Class Customer Experience - John R. DiJulius

Whats the Secret?. To Providing a World-Class Customer Experience
PDF John R. DiJulius

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation
PDF Anders Gustafsson

Its All About Service. How to Lead Your People to Care for Your Customers - Ray Pelletier

Its All About Service. How to Lead Your People to Care for Your Customers
PDF Ray Pelletier

Why CRM Doesnt Work. How to Win by Letting Customers Manange the Relationship - Frederick Newell

Why CRM Doesnt Work. How to Win by Letting Customers Manange the Relationship
PDF Frederick Newell

Take Their Breath Away. How Imaginative Service Creates Devoted Customers - Chip Bell

Take Their Breath Away. How Imaginative Service Creates Devoted Customers
PDF Chip Bell

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World - Jill Griffin

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World
PDF Jill Griffin

Indispensable. How To Become The Company That Your Customers Cant Live Without - Joe Calloway

Indispensable. How To Become The Company That Your Customers Cant Live Without
PDF Joe Calloway

Chocolates on the Pillow Arent Enough. Reinventing The Customer Experience - Karl Weber

Chocolates on the Pillow Arent Enough. Reinventing The Customer Experience
PDF Karl Weber

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times - Jeffrey Fox

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times
PDF Jeffrey Fox

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More! - Marsha Collier

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
PDF Marsha Collier

Unleashing Excellence. The Complete Guide to Ultimate Customer Service - Dennis Snow

Unleashing Excellence. The Complete Guide to Ultimate Customer Service
PDF Dennis Snow

Call Centers For Dummies - Real Bergevin

Call Centers For Dummies
PDF Real Bergevin

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships - Katie Paine

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
PDF Katie Paine

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice - Rohit Verma

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
PDF Rohit Verma

The Experience. The 5 Principles of Disney Service and Relationship Excellence - Bruce Loeffler

The Experience. The 5 Principles of Disney Service and Relationship Excellence
PDF Bruce Loeffler

Service Design for Business. A Practical Guide to Optimizing the Customer Experience - Ben Reason

Service Design for Business. A Practical Guide to Optimizing the Customer Experience
PDF Ben Reason

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy - David Williams

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy
PDF David Williams

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue - Maria Martinez

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
PDF Maria Martinez

The Art of Client Service. The Classic Guide, Updated for Todays Marketers and Advertisers - Robert Solomon

The Art of Client Service. The Classic Guide, Updated for Todays Marketers and Advertisers
PDF Robert Solomon

Rabotay i kayfuy! Polnoe poshagovoe rukovodstvo po frilansu - Irina Nikulina Imadzhika

Работай и кайфуй! Полное пошаговое руководство по фрилансу
AUDIO Ирина Никулина Имаджика

Kak prevratit posetitelya v pokupatelya. Nastolnaya kniga direktora magazina - Viktoriya Lamanova

Как превратить посетителя в покупателя. Настольная книга директора магазина
AUDIO Виктория Ламанова

Klientocentrichnost. Otnosheniya s potrebitelyami v cifrovuyu epohu - Sara Toms

Клиентоцентричность. Отношения с потребителями в цифровую эпоху
AUDIO Сара Томс

Klyuchevye idei knigi: Bezuprechnyy konsalting: rukovodstvo po ispolzovaniyu vashey ekspertizy. Piter Blok - Smart Reading

Ключевые идеи книги: Безупречный консалтинг: руководство по использованию вашей экспертизы. Питер Блок
AUDIO Smart Reading

Dobro pozhalovat v gostepriimstvo - Nadezhda Kirichenko

Добро пожаловать в гостеприимство
AUDIO Надежда Кириченко

Klient vsegda dovolen. Kak upravlyat ozhidaniyami, opytom i pamyatyu klientov - Kris Daffi

Клиент всегда доволен. Как управлять ожиданиями, опытом и памятью клиентов
AUDIO Крис Даффи

Dizayn polzovatelskogo opyta. Kak sozdat produkt, kotoryy zhdut - Dzhon Uelen

Дизайн пользовательского опыта. Как создать продукт, который ждут
AUDIO Джон Уэлен

Ofigenno! - Aneta Korobkina

Офигенно!
AUDIO Анета Коробкина

Uchebnik oficianta. Kak stat professionalom i zarabatyvat v 2 raza bolshe - Anna Sotnikova

Учебник официанта. Как стать профессионалом и зарабатывать в 2 раза больше
AUDIO Анна Сотникова

Otchayannye akkaunt-menedzhery: Kak rabotat s klientami bez stressa i problem. Nastolnaya kniga akkaunt-menedzhera, menedzhera proektov i frilansera - Boris Shpirt

Отчаянные аккаунт-менеджеры: Как работать с клиентами без стресса и проблем. Настольная книга аккаунт-менеджера, менеджера проектов и фрилансера
AUDIO Борис Шпирт

Kouching. Kak prevratit soznatelnoe v bessoznatelnoe v rabote koucha - Mariya Ilif-Vud

Коучинг. Как превратить сознательное в бессознательное в работе коуча
AUDIO Мария Илиф-Вуд